Santey's Policies

1. Refund Policy

Refund & Return Policy for Digital Key Licenses

At Santey's, we sell digital key licenses for software, games, and other digital products. Since these products are delivered electronically, we enforce a strict no-refund policy, except under the following conditions:

Eligibility for Refunds
- A refund request may be accepted only if the key is invalid or non-functional upon delivery.
Non-Refundable Cases
- Refunds will not be issued if the key has already been activated.
- The customer purchased the wrong product by mistake.
- The customer changed their mind after purchase.
Requesting a Refund
- To request a refund, please contact us at [email protected] within 24 hours of purchase with:
Chargeback Policy
- Chargebacks filed without first contacting us will result in a permanent ban from future purchases and the revocation of any licenses obtained fraudulently.

If you have any questions, contact [email protected] for support.

2. Terms of Service (ToS)

Terms & Conditions of Use

By purchasing from Santey's ("we", "us", "our"), you agree to the following terms:

Product Description
- We sell digital key licenses that allow access to various software for games. Each key is subject to the licensing terms of the respective software publisher.
Payment & Delivery
- Payment must be made via Stripe, PayPal, or other approved payment processors.
- Keys are delivered electronically to the email provided at checkout or, if applicable, directly sent to the designated username.
- We are not responsible for delays caused by incorrect customer details or email filtering.
User Responsibilities
- The customer must ensure the software is compatible before purchase.
- We are not responsible for account bans or restrictions caused by the use of a key.
Limitation of Liability
- We do not guarantee the continuous availability of any product.
- Our total liability is limited to the purchase price of the key.
Governing Law
- These terms are governed by the laws of Wyoming, USA.

For questions, contact [email protected].

3. Privacy Policy

Privacy Policy for Santey's

Santey's ("we", "our", "us") values your privacy and is committed to protecting your personal data.

Information We Collect
- Personal Data: Name, email, payment details (processed securely by third parties like Stripe/PayPal).
- Usage Data: IP address, browser type, purchase history for fraud prevention.
How We Use Your Data
- To process transactions and deliver digital products.
- To improve our store and prevent fraud.
- To comply with legal obligations.
Data Security
- We use SSL encryption to secure your data.
- Payments are processed by third parties (we do not store credit card information).
Third-Party Services
- Payment data is handled by Stripe, PayPal, or other trusted providers.
- We may use Google Analytics for traffic insights.
Your Rights
- You can request to delete your data by contacting us at [email protected].
- If you are an EU resident, you have rights under GDPR, including access and deletion of your data.

For privacy concerns, contact [email protected].